SHIPPING & RETURNS

U.S. Shipping

We offer complimentary shipping for all orders over $100. Orders under $100 ship for a USPS flat rate fee. Orders are generally shipped out 1-3 business day via USPS but we cannot guarantee a date of arrival with our free shipping options. 

Canceling/Changing an Order

 

Cecilia Wong  is unable to modify any orders after they’ve been shipped. If you haven’t received a shipping confirmation email, please email hello@ceciliawongskincare.com to track the status of your order and determine whether or not you can make any changes. In most cases, orders are processed the following business day and are unable to be canceled if not notified in time.

Returns & Exchanges

We take the utmost pride in creating skincare with only the best, safest ingredients. But if you're not satisfied with your purchase, simply reach out to hello@ceciliawongskincare.com with your return request. We'll gladly accept returns within 14 days. The returned item must be in its original condition and have at least 50% or more of the product left in the bottle/jar in order to qualify. While we're happy to refund or replace your product, we will not be able to refund shipping charges.